Salesforce AI & Enterprise Architect
Designing scalable Salesforce platforms, enterprise integrations and AI solutions.
Architecture That Delivers Business Results
I connect business strategy with hands-on technical execution. My experience spans Salesforce architecture, enterprise integrations, data and security, Agentforce, delivery leadership, and platform governance.
Salesforce Architecture
System, Application, Data, and Sharing & Visibility architecture across the full platform lifecycle.
Agentforce & Enterprise AI
Production-grade AI agents, automation, and governance built on Agentforce and Einstein.
Integration, Data & Security
API and event-driven integration architecture, data modeling, and identity/access design.
Technical Leadership
Mentoring teams, setting build standards, and delivering measurable outcomes.
Measurable Outcomes
8 hours → 12 minutes
Reduced lead-response time by rebuilding lead and opportunity distribution.
85% reduction
Lowered the support workload associated with billing inquiries, credits, and refunds.
65% reduction
Reduced customer billing disputes through improved automation and operational controls.
50% reduction
Cut onboarding and offboarding effort through automated provisioning and record delegation.
47–55% savings
Reduced estimated annual operating costs through a large-scale cloud migration.
25% increase
Improved customer satisfaction (CSAT) scores through a faster, more accurate support process.
Background
14+ years in Salesforce development and architecture. Currently Director of Customer Engagement / Salesforce Architect at Bambee, owning platform strategy across Customer Success, Sales, RevOps, Support, Marketing, and Product. Previously led e-commerce transformation and data migration projects at Treasury Wine Estates, spanning user and order management, marketing automation, and multi-platform integrations.
Let’s Talk
Open to conversations about Salesforce architecture, Agentforce implementation, and enterprise AI strategy.